Piraeus Bank has implemented an integrated program for the provision of new services covering social groups with specialized banking service needs. The Bank has launched a full range of new services for visually impaired customers and will soon extend these facilities for customers with hearing impairments.
Mrs. Eftyhia Kasselaki, Executive General Manager of Retail Banking, Branch Network & Deposits of Piraeus Bank, said "Piraeus Bank is faithful to its strategic commitment to continuously expand and upgrade its innovative services to all its customers. We consistently invest in offering cutting edge services and products to our customers, as well as new processes which are in line with the highest international standards, complementing the Bank’s extensive multi-channel customer-centric service framework".
Through the modern banking experience of the e-branch concept, we offer the following services to visually impaired customers:
• For the first time, transactions can be carried out using the "Remote Cashier" service without the need of representation and signature by witnesses. In particular, customers can communicate via video call with an experienced Teller of the Bank, who provides full guidance with the help of special signage in the Braille numbering system placed on the various interactive parts of the “Remote Cashier”
• Customers are assisted throughout their stay at the e-branch, by specially trained personnel (Facilitators), who may offer help and directions for the use of the available services at the various machines, such as the ATM, the easypay kiosk, the coin deposit machine and the prepaid gift card dispenser
• Customers can get acquainted and familiarize themselves with Piraeus Bank’s awarded web banking service (winbank), using a PC with voice support which is available in the e-branch
• Instant issuance of “winbank” codes for existing bank customers can be completed via the “winbank remote registration telephone service” and without the need to sign any contract
Piraeus Bank is committed to systematically upgrade and improve its procedures for excellent and comprehensive services to all its customers, whilst is planning to expand its e-branch network (currently 3 in Athens), in order to meet successfully the constantly increasing customer needs.
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