Niu Solutions, a leading provider of managed IT services, partnered with Virgin Money to further enhance the lender’s intermediary mortgage portal.
Virgin Money appointed Niu Solutions to support its plans for digital transformation in response to the changing needs of its intermediary clients. The project saw Virgin Money develop its Mortgage Lab which sought to innovate and make the mortgage application process more efficient.
Niu virtualised the existing VMO (Virgin Money Online) mortgage application and created the VMIP (Virgin Money Intermediary Portal), allowing its intermediary clients to quickly and easily access the portal via any web browser, on any device. The optimised portal allows its clients to make decisions on borrowing more quickly and efficiently than before, and acts as a mobile ‘one-stop-shop’ for their intermediary needs.
The flexible interface hosts all levels of an intermediary’s work, including risk and compliance monitoring, mortgage checks, and incorporates the latest updates on rates and products, coupled with features such as affordability calculators.
Niu was able to begin implementing the VMIP in just three months; enabling Virgin Money to improve its service with minimal impact to its operations while maintaining the highest level of security and compliance standards.
Commentating on the partnership, Peter Gee, Managing Director at Niu Solutions said:
“Virgin Money’s aim of delivering a competitive proposition for intermediaries and improving the quality of its service to offer its customers, is underpinned by its adoption of innovative technology. Virgin’s collaborative approach has allowed us to offer our expertise and support its digitalisation plans from start to finish. We are extremely pleased to have helped Virgin Money harness the power of technology, and to have launched its portal as fast as possible, with no interruption to the day-to-day work of mortgage intermediaries.”
Peter Rogerson, Director of Mortgages at Virgin Money said: “Promoting the importance of advisors, championing the cause of intermediaries and building strong relationships with partners are all key components of Virgin Money’s mortgage proposition. Niu was able to create a place where intermediaries can carry out their core work simply and easily, on the go, and with the support and functionality they needed.”