Swiss PostFinance modernises ATM network with Diebold

Source: Diebold Nixdorf

PostFinance AG, a leading Swiss bank, is upgrading its self-service network with new technology, monitoring software and services from Diebold Nixdorf (NYSE: DBD).

The new systems will be equipped with barcode and near field communication (NFC) readers that will enable contactless transactions using a smartphone instead of a bank card. Over the next few years, a total of 820 Diebold Nixdorf ATMs and cash recycling systems will be installed and supported by an 8-year service agreement.

With its fleet of ATMs (“Postomats”), PostFinance is pursuing a connected commerce strategy that bridges the physical and digital worlds of cash and consumer transactions via a wide array of advanced services such as the ability to purchase credit for iTunes, Paysafecard, Playstation, Xbox, Nintendo, Spotify and TWINT. But the bank’s self-service functionality will be expanded even further in the future with the new systems from Diebold Nixdorf. In addition to connecting ATMs and smartphones, PostFinance will install cash recycling systems so consumers can deposit cash and coins to further enhance the consumer experience at the self-service channel.

According to the ATM Future Trends Report recently published by ATM Marketplace, 36 percent of bank and industry experts sited mobile integration at the self-service channel as the highest priority among European banks. “With the introduction of a new generation of self-service systems from Diebold Nixdorf, we are creating conditions that enable our customers to withdraw cash conveniently at Postomats in the future, including contactless withdrawals or those made with smartphones,” said Peter Lacher, head of operations and member of the executive board of PostFinance.

Additionally, Diebold Nixdorf’s monitoring software will simplify service management and increase ATM network availability for PostFinance. The software analyzes a wide variety of status information collected from all the banks’ systems. If there is a potential service issue, the solution is able to decide whether a technician must be called out or whether the issue can be resolved remotely using online troubleshooting - an approach that reduces maintenance costs.

“As the industry leader in contactless transactions, our comprehensive solutions are enabling PostFinance to bridge the physical and digital worlds of cash and provide truly connected commerce to its consumers,” said Christian Weisser, senior vice president and managing director, Europe, Middle East and Africa, Diebold Nixdorf.

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