The DBS/POSB VTMs provide round-the-clock branch banking services to customers, with the option of virtual teller assistance via live-video streaming. In addition to providing services such as balance enquiries, change of particulars and statement requests, the DBS/POSB VTMs are able to dispense internet banking security tokens instantly and allows for customers to apply for debit cards and obtain them instantly.

DBS/POSB video teller machines complement the wide array of existing online banking services provided by the bank and pushes the envelope when it comes to the range of round-the-clock services customers can come to expect from a bank, and provides privacy within soundproofed booths. To use the DBS/POSB VTMs, customers will need to have valid ID (such as their identity card or passport) or their ATM card for verification, as well as their mobile phone at hand for more complex transactions requiring SMS-OTP.

Said Jeremy Soo, Managing Director and Head of Consumer Banking Group (Singapore), DBS Bank, “The introduction of DBS/POSB Video Teller Machines raises the industry bar for banking services in Singapore. For the first time, customers can have access to round-the-clock branch banking services, made possible by augmenting live-video streaming capabilities into our branches via the VTMs. Customers can self-serve to get their debit cards or internet banking tokens replaced instantly at any time of the day, or they can have ‘face-to-face’ assistance as an option via live-video. The VTMs are an example of how we are reimagining banking, using digital technology and innovation to extend our reach, enhance our efficiencies, and create tomorrow’s solutions.”