21 September 2017
Visit http://response.ncr.com

North State Bank goes live on nCino platform

11 April 2017  |  1401 views  |  0 Source: nCino

NCino, the worldwide leader in cloud banking, today announced that North State Bank (the “Bank”) has successfully gone live with its Bank Operating System, centralizing and automating the commercial loan process, ultimately enhancing overall borrower experience.

North State Bank was established in 2000 and has been committed to offering its customers an experience that is based on relationship, not just on transactions. nCino’s Bank Operating System enhances that philosophy for commercial lending, providing a new level of automation for North State’s bankers to improve time management, shifting resources to even more meaningful customer interactions. The Bank has gained a single, secure cloud-based platform, built on Salesforce.com, that combines customer relationship management (CRM), loan origination, workflow, enterprise content management, business process management and instant reporting. Since going live with nCino, the Bank has experienced a reduction in paper intensive processes, faster loan turnaround and a decrease in exceptions.

“At North State Bank, we believe simplicity, streamlined processes, ease of use and openness of communication all translate into a more positive borrower experience,” said Jonathan N. Krieps, executive vice president and chief operations officer. “With nCino, we are able to bring the idea of greater simplicity into the lending process. We’re closing loans more quickly and efficiently than before, and collaborating across our banking offices in a way that was not possible. Because our bankers are empowered with greater transparency in the loan process, we can eliminate some back and forth with customers, and ultimately improve turnaround time.”

As North State Bank looks to introduce additional functionality from the nCino platform, its next focus will be on providing customers with enhanced transparency. The Bank will soon be live with nCino’s Customer Portal, a secure customer engagement solution that streamlines document collection and account maintenance while facilitating complete transparency throughout the loan lifecycle. Through this two-way portal, customers can easily view their loan’s progress, communicate with North State Bank team members, and securely track and upload documents, adding a new level of convenience and confidence.

“North State Bank’s number one priority is facilitating a superior customer experience, which is evident by the way it has embraced technology to provide unparalleled levels of speed and simplicity,” explained Paul Clarkson, senior vice president of community and regional financial institutions at nCino. “The nCino Bank Operating System has already impacted North State Bank’s process efficiency and time management, and we look forward to expanding our partnership with the North State team as they adapt additional aspects of our technology later this year. 

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.sibos.comvisit www.capgemini.comvisit www.vasco.com

Who is commenting?

Top topics

Most viewed Most shared
HSBC switches on selfie payments in ChinaHSBC switches on selfie payments in China
11324 views comments | 24 tweets | 41 linkedin
Equifax hack: Visa and Mastercard flag 200k compromised credit cardsEquifax hack: Visa and Mastercard flag 200...
10533 views comments | 6 tweets | 17 linkedin
Dutch bank sentences teenage DDoS culprit to community serviceDutch bank sentences teenage DDoS culprit...
9275 views comments | 6 tweets | 3 linkedin
UAE banks pool cyber security dataUAE banks pool cyber security data
7809 views comments | 5 tweets | 4 linkedin
Apple P2P payments service nears launchApple P2P payments service nears launch
7573 views comments | 18 tweets | 26 linkedin

Featured job

Find your next job