Source: Verint Systems
Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic software-based solutions for communications interception, networked video security and enterprise business intelligence, today announced that Halifax General Insurance Services has selected Verint's ULTRA suite to ensure a high level of customer satisfaction across its five contact centers in the UK and Ireland.
The Verint solution will be delivered in conjunction with partner BT (NYSE: BT).
Halifax General Insurance Services is part of HBOS plc (LSE: HBOS) and provides home, travel and repayment insurance. With approximately 9.5 million policyholders and $1.4 billion in gross written premium per year, Halifax General Insurance is one of the UK's leading general insurers.
"Verint's ULTRA solution will play an important role in our ongoing strategy to provide continuous improvement for our customers," said Alex Harrison, customer services and claims director at Halifax General Insurance. "ULTRA's actionable intelligence will enable us to better understand what our customers want and need and provide a consistent, high quality customer experience."
ULTRA and its Analytics suite drive total quality by enabling organizations of all sizes to cost effectively capture all customer interactions and extract actionable intelligence from telephone, Voice-over-IP, email, chat or agent assisted co-browsing contacts. Easy access to all customer data through ULTRA's Web-based desktop portal enables enterprises to use what they learn from customer contacts to optimize their processes, increase productivity, comply with risk management requirements and improve service to their customers.
"Today's leading enterprises recognize that their customer interactions are a valuable source of actionable intelligence for continuous improvement of customer-centric programs and processes," said Dan Bodner, CEO and President of Verint Systems. "We are pleased that Halifax General Insurance Services has chosen to make ULTRA and its Analytics suite an integral part of their customer service enhancement efforts."