Bankdata, one of Denmark's largest financial IT service providers, has selected Diebold Nixdorf (DBD) to manage its entire multivendor self-service network of 500 automated teller machines (ATMs).
As a result, Bankdata, which is owned by 11 Danish banks, will benefit from increased ATM availability which translates into more transactions and an improved experience for consumers.
Diebold Nixdorf's self-service fleet management provides ATM monitoring services designed to prevent costly downtime incidents and deliver quick resolutions to any incidents which may occur. The company's service technicians monitor system status 24/7 and can analyze data in real time. As part of this offering, Diebold Nixdorf will provide Bankdata with detailed diagnostic and availability reports and dashboards, which show real-time ATM network status and provide additional functionalities through new software releases.
"Transitioning the management of our self-service network to Diebold Nixdorf enables us to bring even more value to banks and their consumers," said Søren Becher Andressen, Head of ATM at Bankdata. "Our approach to cross-channel operations requires a partner like Diebold Nixdorf that can accelerate the further development of our innovative self-service offerings and align it with the needs of our customers."
Diebold Nixdorf will continuously collaborate with Bankdata to further develop ATM software applications as well as create new services as one of the banks' key delivery channels in their evolving omnichannel strategy.
"Our global, scalable ATM management services are another key component of our connected commerce strategy," said Olaf Heyden, Diebold Nixdorf senior vice president, services. "We offer financial institutions and IT service providers, like Bankdata, a unique opportunity to drive operational excellence and ensure standardized processes for maximum system availability through our comprehensive managed service portfolio."