18 August 2017
visit www.avoka.com

Symitar prepares for voice banking with Best Innovation Group

30 January 2017  |  2657 views  |  0 Source: Best Innovation Group

Best Innovation Group (BIG), a credit union innovation catalyst, today announced a reseller agreement with Symitar, the recognized leader in delivering core technology systems to credit unions, to bring its Amazon Echo Alexa Voice Service-based banking solution to the credit union community.

As a result of this agreement, Symitar’s customers are able to immediately integrate BIG’s voice banking technology with their existing core systems. “We at Symitar are constantly looking for opportunities to bring the latest cutting-edge technologies to our customers,” said Ed Miller, Symitar’s Senior Director of Episys® Operations. “That’s why we’re so pleased to work with BIG to make this Alexa solution broadly available.”

Voice banking has firmly established itself as one of the most promising and highly demanded technologies capable of fueling customer growth and retention. At the recent Consumer Electronics Show in Las Vegas, analysts noted that voice services are now being built into nearly all applications across the Internet of Things. BIG’s agreement with Symitar positions credit unions to participate in these breakthroughs in a meaningful way, rather than sitting on the sidelines as the large banks reap early rewards.

BIG has built Alexa Voice Service capabilities into its FIVE (Financial Interactive Voice Exchange) platform. By centralizing many common commands on the FIVE platform, these features can more easily be extended to subsequent products. Amazon Echo is the first of several devices BIG plans to support - development of similar capabilities for Google Home is already well underway.

“Chat is the new browser - whether by voice or typing,” according to BIG’s CEO and Co-founder John Best. “We want to make sure credit unions are able to participate in this trend and deliver to their members the services they want.”

Separately, BIG previously reached agreement with several credit unions to deliver Amazon voice banking services via the FIVE platform, including Suncoast Credit Union in Tampa, Florida.

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.niceactimize.comdownload the paper nowvisit www.dorsum.eu

Who is commenting?

Top topics

Most viewed Most shared
China preps central clearing house for mobile payments providersChina preps central clearing house for mob...
10102 views comments | 8 tweets | 16 linkedin
Monzo appoints Curve co-founder Foster-Carter COOMonzo appoints Curve co-founder Foster-Car...
8381 views comments | 1 tweets | 3 linkedin
hands typing furiouslyCompliance: Overcome the data deficit
7823 views 0 | 1 tweets | 9 linkedin
PayPal buys Swift Financial to boost working capital bizPayPal buys Swift Financial to boost worki...
7771 views comments | 13 tweets | 7 linkedin
Uneasy sits the crown as cash use continues declineUneasy sits the crown as cash use continue...
7743 views comments | 3 tweets | 7 linkedin