Jack Henry & Associates' Symitar division announced today that Sun East Federal Credit Union has converted to the Symitar Episys core system for in-house processing.
Aston, Penn.-based Sun East FCU had been with its previous core provider for nearly three decades. Over time, the credit union needed more from its provider in both technology advancements and the ability to integrate with complementary solutions. Sun East FCU selected Symitar’s Episys for its clear technology plan and the flexibility of the platform to accept third-party integrations with ease.
Michael Kaczenski, CEO of Sun East Federal Credit Union, said, “Symitar knows where the market is going and appears to always be one step ahead; if it’s not available now, the team is working on it. We saw Episys as our gateway to greater efficiency, and to keeping up with what our members want out of their primary financial relationship. Not only has Symitar understood our needs from day one, it offers us the core solution capable of meeting those needs in a very real way.”
Sun East FCU was eager to run Episys in a live environment and benefit from its substantial customization, with most of the configurations happening inside the credit union. Kaczenski continued, “With some other vendors we considered, this level of customization would be a cost and resource strain. With Episys, even employees outside IT are able to personalize the system around our processes and policy. The overall intuitiveness is allowing us to build a culture of consultative service for our members.”
Ted Bilke, president of Symitar, said, “Converting from a longstanding core relationship is a difficult decision, in any scenario. Yet, most credit unions understand that their core should be the central command post for a constantly changing infrastructure - designed for today’s business opportunities and ready to embrace tomorrow’s possibilities. Sun East FCU’s successful move of its core processing to Episys means that the credit union can take advantage of a tightly integrated, customizable environment to streamline the front and back office, bring new offerings to market faster, and deliver higher levels of member service.”
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