NovoPayment, Latin America's leading fintech firm and a frontrunner in enabling payments and financial services innovation throughout the Americas, today announced the availability of Messenger integration within its platform, allowing its clients - including banks, financial institutions, retailers, and travel organizations – the ability to quickly automate interactions with their customers in engaging, new ways.
According to the company, its new bot capabilities will allow clients' end users to perform automated functions, such as opening accounts, checking balances and transaction histories, making peer-to-peer (P2P) payments, watching tutorial videos and having common help questions answered within Messenger. Organizations working with NovoPayment will now be able to offer a new set of transactional and service experiences to their customers all while ensuring privacy, security, and compliance.
"We're helping our clients to quickly configure and deploy their own bots for Messenger, accelerating innovation and generating new, mobile, differentiated and engaging transaction streams with limited intrusion," said NovoPayment's CEO, Anabel Perez. "We look forward to continuing to explore the market for new, customized Messenger services, helping organizations to leverage this powerful technology," she added.