Embedded video technology leader Vidyo has helped the Royal Bank of Canada, Canada’s largest bank, become the first bank in Canada to offer flexible and immersive remote video chat as a free service to its many small business customers across North America.
RBC’s innovative video chat service will let small businesses converse face-to-face with their banker from anywhere, on virtually any device, helping them conveniently connect with their bank adviser and be more efficient while on-the-go. RBC is now the first bank in Canada to offer remote video banking as a valuable free service to customers.
The Royal Bank of Canada provides personal and commercial banking, wealth management, insurance, investor services and capital markets products and services to more than 16 million personal, business, public sector and institutional clients throughout Canada, the U.S. and 36 other countries. Video chat will help RBC re-create the in-person, local bank branch experience from wherever customers are - the coffee shop, on the road or from their homes.
RBC deployed its video banking service earlier this month for its small business clients, and plans to expand video chat to other parts of the business in 2017. Video has already won over RBC customers, giving them and the bank a new, natural way to strengthen their relationships remotely. Customer expectations are evolving, and easy-to-use, secure mobile video conferencing complements the RBC Contact Centre, which provides 24/7 advice and service, where customers can ask questions, make appointment bookings and get instant help.
“We are proud to be the first in our market to offer high-quality video chat for our small business clients. We understand that our customers want to build and maintain a personal, face-to-face long-term relationship with their banker based on trust, especially as they approach important financial decisions that can affect their business both in the short term and in the future,” said Cathy Honor, Senior Vice President, Contact Centers at RBC. “For video conferencing to make sense for us, the solution needs to perform consistently, regardless of where our mobile customers are.”
The Royal Bank of Canada is offering simple, clear and flexible visual communications thanks to Vidyo’s patented technology that is designed for high performance from anywhere. Vidyo ensures that the video chat experience is crystal-clear, highly realistic and immersive, working smoothly and reliably even over low bandwidth connections and variable Wi-Fi connections.
A content sharing feature will allow small businesses to share charts, graphs, spreadsheets and other critical documents with their banker in real time from right within the video call.
“Now is the time to better connect the world by video-enabling any application on virtually any device, with visually-stunning video chat becoming the most sustainable, most inclusive and most productive way to communicate,” said Eran Westman, CEO Vidyo. “We are proud to help the Royal Bank of Canada, who is leading the pack in their industry, make life easier for their small business customers through beautiful, lifelike video chat that simply gets results.”
For banks across the globe, video chat has been proven to increase net promoter scores while reducing average call times. Research analysts at Finovate have recently stated that, from a consumer perspective, video banking is increasingly important. Finovate analysts say that when a customer is able to talk with a real person through complex account issues or complicated retirement or tax questions, frustration is minimized and the customer experience is enhanced.