Hyperwallet, a leading global payouts provider to millions of independent workers, today revealed that it will begin offering 24/7 contact center support early next year.
The new schedule will allow English- and Spanish-speaking payees to connect with a Hyperwallet support representative by phone or email at any time of day, 365 days a year. This announcement coincides with the launch of Hyperwallet’s new contact center in Austin, which is expected to open in February 2017.
“Persistent support availability is an important next step as we continue to address the payment needs of the world’s growing independent workforce,” said Brent Warrington, Hyperwallet’s CEO. “While many of our payees are located in the United States, we’ve seen a tremendous influx of globally-dispersed payees on our platform over the past year. Part of that, no doubt, can be attributed to the new clients Hyperwallet added in 2016. But there’s more to it than that.”
Warrington continued: “The gig economy may be an American-born phenomenon, but it’s rapidly expanded to encompass gig workers in just about every locale. Many of these individuals rely on their freelance earnings to make ends meet—when they need support, they can’t wait for American business hours to get assistance. With 24/7 support by email or phone, Hyperwallet is addressing that need.”
Hyperwallet will move existing clients to the 24/7 support schedule through the first months of 2017, with the feature being made available to new clients shortly thereafter. Hyperwallet will continue to offer French, German, Russian, Portuguese, Korean, and Mandarin support from Monday to Friday, 8:00AM to 5:00PM PST, and the company will explore expanding the 24/7 support schedule to include additional languages and contact methods over the following year as client need dictates.