Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced that First Financial Bank in Bessemer, Alabama, has selected Fiserv as its new technology partner.
The bank was looking for a partner with a strong investment in research and development, innovative solutions and a high level of client support.
“In working with the Fiserv team and speaking with other clients, we are confident that we have found a partner with the technology and expertise to support our goals,” says Kyle Goodwin, executive vice president and CFO, First Financial Bank. “Our customers have shared many compliments about the new services. We’re delivering a better banking experience through a multitude of delivery channels.”
Mobile banking is one of the new offerings that has been well received. The bank is using the Mobiliti™ mobile banking platform from Fiserv. Goodwin has heard from customers that the service is easy to use, and some customers are already using mobile banking more frequently than online banking.
The bank has also chosen a number of business-focused solutions from Fiserv to strengthen commercial banking capabilities and attract more businesses in the competitive market surrounding Birmingham. These solutions include Business Online™ for commercial online banking, CheckFree® Small Business for bill payment, Mobile Source Capture™ for remote deposit capture and Mobiliti: Tablet for a banking experience optimized for tablet users.
The bank converted to the Cleartouch® bank platform from Fiserv in April 2016. Goodwin says day-to-day operations have been smooth, and the Fiserv client services team has provided a high-level of support for the bank’s employees as they have questions.
“The First Financial Bank leadership team has a compelling vision for banking services that save time and give both retail and commercial customers more visibility into and control of their finances,” says Teri Carstensen, president, Bank Solutions, Fiserv. “People aren’t thinking about financial services, they’re living their lives and expect speed, ease and convenience. First Financial Bank is using Fiserv solutions to make it easy for customers to do what they need to, when they need to.”