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NAB rolls out instant conditional home loan approval tool

18 November 2016  |  4068 views  |  0 Source: NAB

NAB has today officially launched a new, simpler, easier, more convenient way for customers to gain conditional approval for a home loan.

NAB goAHEAD enables NAB customers to apply for conditional approval for a new home loan online 24/7, and receive an instant response.

“We’re saving our customers time and stress, and helping them make an offer on a property with confidence,” NAB General Manager of Home Lending, Meg Bonighton, said.

The new feature is understood to be the most comprehensive online conditional home loan approval currently available in Australia. It takes, on average, around 15 minutes to complete, with some customer information pre-populated into the form, saving customers time and effort.

“Until now, Australians have only been able to receive a rough guide on what they can borrow via online forms. What we’re giving customers through NAB goAHEAD is true conditional approval - just like they would receive if they spoke directly with a NAB banker,” Ms Bonighton said.

“With NAB goAHEAD, customers can complete the application, receive conditional approval, and make an offer on a property the very same day with confidence that they’re backed by NAB.”

As part of the application, customers are asked about their financial position, including their employment, income, assets, and expenses. As with all conditional home loan approvals, NAB will need to verify the customer’s financial position and the security being purchased, and check that the loan is suitable for the customer. Eligibility criteria for using the application also apply.

NAB goAHEAD was developed by NAB’s innovation hub, NAB Labs, which focuses on creative ways to design new products and services for customers.

“NAB wants to create a seamless online experience for our customers, and helping them to conveniently apply for a home loan anywhere and anytime, is key to this,” Ms Bonighton said.

“We’ve also built live chat functionality into NAB goAHEAD so that we can support customers through this process if they need any assistance.”

NAB goAHEAD is enabled through NAB Internet Banking and NAB’s Personal Banking Origination Platform. The new platform was rolled out across the organisation this year to better integrate systems and information so that customers receive the same experience and advice about products and services whether they call NAB, visit a NAB branch, or visit NAB’s website.

“Customers who complete this application online will be able to continue their conversation seamlessly with a NAB banker in a branch or in our contact centre,” Ms Bonighton said.

NAB’s Personal Banking Origination Platform also allows customers to upload, receive, and accept loan documents online, and receive Internet Banking and SMS updates on their application progress.

“This is a significant step forward in our move to fully digitise the home lending experience so that customers can more conveniently, simply and easily make their home ownership dreams a reality,” Ms Bonighton said.

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