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ADIB upgrades ATM fleet for visually impaired; adds ID card reading

14 November 2016  |  1433 views  |  0 Source: NCR

NCR Corporation (NYSE: NCR), a global leader in omni-channel solutions, announced today that Abu Dhabi Islamic Bank (ADIB), the country’s leading financial institution, will transform its 20 ATMs with NCR’s voice-guided technology, assisting visually impaired customers to easily and securely navigate ATM transactions without additional assistance.

The new ATMs will be available to customers in December 2016.

As part of the agreement, NCR will also upgrade the ATMs with Emirates ID card readers that will allow ADIB customers to reset their EIDA PIN at the ATM - a requirement for the country’s eGovernment initiative - without having to visit a physical bank branch.

Philip King, ADIB’s Head of Retail Banking, commented: “In line with the Central Bank’s commitment to the visually impaired, we are pleased to be partnering with NCR in our efforts to better meet the needs of visually impaired customers, and to empower them to take control of their transactions and have secure access to our ATM services. ADIB continues to look for ways to utilize innovative technology to bring convenience and flexibility to our customers’ everyday banking transactions, and deliver a superior customer experience every time.”

NCR ATMs are equipped with unique software and hardware features to ensure that executing standard ATM transactions is simple for the visually impaired, including reading aloud on-screen messages that provide complete orientation and makes the transaction easier to navigate. An important security feature of this ATM is that it provides the person an option to blank out the screen as a safety mechanism to avoid shoulder surfing by any by-stander trying to access customer data during the transaction.

“This is the first of its kind of project in the UAE capital and a bank-wide digitization initiative, in line with the Central Bank’s commitment to visually impaired cardholders,” said Wael El Aawar, managing director for NCR in Saudi and Gulf. “NCR ATMs are designed as per Access for All (AFA) standards and comprises accessible key pads, voice-guidance technology, Braille stickers and multi-lingual capability that allows visually challenged customers to securely execute standard ATM transactions such as withdrawals, deposits and payments without any help.”

Approximately 98% of all ADIB’s cash transactions are conducted though ADIB’s ATMs, which also offer other services including utility bill payments, money transfers and charity donations. ADIB was also first to introduce the region’s first biometric ATMs in cooperation with the Emirates ID Authority.

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