FSV Payment Systems, a U.S. Bank wholly-owned subsidiary and a leader in prepaid program management and processing services, is now utilizing Enacomm’s ViA® Fraud Control Module to effectively handle suspicious caller activity, the companies today announced at Money20/20.
Enacomm is a leading provider of intelligent customer interactions solutions and security technology for financial institutions and credit card companies.
The Fraud Control Module builds upon Enacomm’s Virtual Interactive Analyst (ViA) offering, which is an analytics tool for call centers featuring real-time IVR, web, mobile, SMS, CTI and quality reporting, monitoring, and alerting. Employing data gathered by ViA, the next-generation add-in module enables users to create fraud rules based upon PIN changes, number of accounts and or cards per individual, authentication failures, card-to-card transfers, and multiple other caller behaviors within the IVR system.
“FSV is committed to providing its account holders with the highest level of fraud protection available – in this day and age, that means staying on the leading edge of technology,” commented Peter Klukken, General Manager, Prepaid Division of U.S. Bank. “The Enacomm Fraud Control Module’s configurable tools are a crucial part of FSV’s fraud prevention strategy.”
Through the Fraud Control Module’s wide range of features and customizable anti-fraud rules, FSV is able to identify and shut down alleged fraud on a continual basis. Thanks to the large amount of IVR call data that the Fraud Module constantly analyzes, FSV is able to mitigate fraudulent activity and report information gathered on criminal activity to the proper authorities.
“FSV is truly a leader in the prepaid industry; Enacomm is proud to provide FSV with the modern technology that is repeatedly thwarting financial fraud, which would impact both FSV and its many customers,” said Enacomm Chief Executive Officer Michael Boukadakis. “A proactive approach to combatting criminals targeting the call center channel is crucial for preventing significant losses and damage to a brand’s reputation.”
Enacomm’s Fraud Control Module is customer-driven, giving organizations the flexibility to create unique fraud rules and designate associated action sets, such as limiting caller functions in the IVR and automatically notifying an organization’s risk management group, to immediately counteract suspicious activity. To optimize risk assessment on an ongoing basis, fraud records and fraud notifications are automatically generated by the Fraud Control Module 24 hours a day, 7 days a week. This enables organizations to make decisions about how to handle each suspected or confirmed fraudster based on detailed interaction records.
FSV also takes advantage of the Enacomm Fraud Control Module’s reporting feature to break down large volumes of data into specific targeted activities. AdHoc reports enable FSV to search for suspicious trends using distinct information tied to the specific rules that have been implemented to reduce card fraud.