WSFS Bank is the oldest and largest bank and trust company headquartered in Delaware and the Delaware valley, with a rich history of supporting area businesses. Over the past four years, it has grown its small business lending division by 100 percent through organic growth, as well as acquisition. The bank realized that maintaining consistent growth and high performance measured by ROA would require more effective use of technology. WSFS Bank determined that nCino would increase efficiencies across the institution while reducing loan onboarding and servicing costs, ultimately growing its loan book another 30 percent without adding to back office personnel. nCino’s Bank Operating System provides WSFS Bank with a secure, cloud-based platform that combines loan origination with customer relationship management (CRM), business process management and reporting all within a single, central place.

“Today’s business borrower expects speed and values surety of execution,” said Glenn Kocher, Senior Vice President and Director of Small Business Banking for WSFS Bank. “With the automation afforded by nCino’s Bank Operating System we anticipate same-day approvals for small business loans. In addition, the platform’s evolving feature functionality supports current and future initiatives, such as online application and mobile lending, so that we can better serve our customers’ needs and enhance their overall experience.”

Kocher added that nCino’s roots in commercial and small business lending, as well as references from existing nCino customers, helped validate the bank’s decision. nCino’s Bank Operating System will help WSFS Bank scale for further growth, employing automation to eliminate duplication of work and expedite loan processing. At the same time, the institution gains greater transparency and collaboration throughout its lending operations.

Josh Glover, EVP of Community and Regional Sales at nCino, explained, “Institutions like WSFS Bank must find ways to foster their growth while maintaining an exceptional customer experience. We’re excited to partner with WSFS Bank at a time when its business is expanding, so that we may help strengthen current processes and introduce additional customer touchpoints. This financial institution understands how innovative technology can support the connection between cost efficiency with growth and service.”