Jack Henry & Associates, Inc. (JKHY) Banking division announced that Nashville-based FirstBank implemented the SilverLake System to reengineer its systems enterprise-wide.
FirstBank is the third largest Tennessee-headquartered bank with 45 branches across Tennessee, Alabama and Georgia, as well as mortgage locations across the Southeast.
Jack Henry & Associates’ unified suite of solutions enabled FirstBank to go from working with 14 mission-critical vendors to only four strategic partners. Such consolidation not only boosts efficiency, but also decreases a bank’s risk profile. The bank outsourced SilverLake and moved its IT infrastructure to Jack Henry & Associates' secure cloud computing environment, Gladiator® Hosted Network Solutions™. Outsourcing its infrastructure management and maintenance enables FirstBank to their focus on its core business while enhancing the customer and employee experience. Gladiator Hosted Network Solutions also increases network dependability and protects the integrity of FirstBank’s data, providing the bank the support it needs for information security challenges and regulatory considerations.
Wade Peery, director of operations and technology at FirstBank, commented, “Nashville is currently one of the strongest banking markets in the U.S. Even with a solid community to recruit from, it would be costly to recreate and maintain an IT team and the necessary technology that measures up to what Jack Henry & Associates provides through its outsourcing”
Peery continued, “Jack Henry & Associates partners with FirstBank in the same manner that FirstBank partners with our customers. They offer the power and flexibility to address all the complexities of a bank our size.”
Stan Viner, general manager of sales for Jack Henry Banking, added, “FirstBank’s goal in partnering with Jack Henry & Associates is to lead its peer group in customer experience, employee environment and financial performance. The SilverLake System is a customer-centric platform that is highly customizable and responsive to such goals. As a result, the bank is already experiencing significant gains in each of these areas. We are dedicated to continuing to push industry standards and deliver solutions that drive our clients’ business forward.”