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AEGON Life Insurance signs for DSTi's business process manager

02 November 2005  |  1969 views  |  0 Source: DST International

DST International (DSTi) – the leader in asset management and business process management software - announced today that AEGON Life Insurance (Taiwan) Inc. have signed up for AWD, DSTi's business process management solution.

This will be DSTi's first full business process management implementation in Taiwan and the second implementation of the AWD solution for AEGON in Asia. The first was AEGON- CNOOC Life Insurance Company Limited in Shanghai China.

AEGON Taiwan will use AWD for processing its individual life insurance business.

Mr. John Lee, AEGON Taiwan's senior vice president and chief operating officer, said, "AWD is well proven in a number of AEGON’s operations worldwide, including our joint venture offices in Shanghai. We are impressed with DSTi's knowledge of the industry and know the solution will help us achieve our customer service vision of creating superb customer value for our clients because the solution will definitely further enhance service quality through effective process automation. AWD will also give our managers additional tools to further improve control over our prescribed way of conducting good business. It will allow them to see where all transactions are in the process quickly and easily. Managers can also monitor the efficiency and effectiveness of any work unit simply by checking a few system screens."

Rhonda Lepsch, DSTi's CEO Asia, said, "We are delighted that AEGON Taiwan has selected AWD. AEGON Taiwan's implementation will build upon the successes that we have already experienced with AEGON in China and around the world. As AWD automates and standardises all work processes, AEGON Taiwan will be able to significantly improve it's efficiency, productivity and quality. For example, AWD will automatically forward work to the appropriate member of staff based upon the priority of the work and the skill set of the individual, thus eliminating wait and idle time. Further, as AWD provides the functions and tools to simplify and guide the users through various worksteps, training times are reduced and resources can be used in a much more flexible manner. AEGON Taiwan's management will benefit considerably as they will be able to make much more timely decisions as information regarding all aspects staff and work processes is available immediately on-line. Once a company like AEGON begins using AWD, we have found that they only expand the use of the product as it provides a significant competitive advantage. That is why AWD has remained the market leader in the global business process management arena."

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