Fiserv, Inc. (NASDAQ: FISV), a global provider of financial services technology solutions, today announced that Randolph Savings Bank, headquartered in Stoughton, Massachusetts, has renewed and expanded its relationship with Fiserv.
The bank extended its agreement for the Cleartouch® bank platform with a long-term renewal and added several Fiserv solutions to expand its digital banking capabilities, support continued growth and enhance the customer experience.
“As a bank with significant growth aspirations, we must deliver an outstanding customer experience,” said Jim McDonough, chief executive officer, Randolph Savings Bank. “Fiserv is the right partner to help us reach our goals, give our customers the service they expect and stay relevant among fierce competition in the Boston area.”
On July 5, McDonough rang the opening bell for NASDAQ in Times Square in celebration of the recent commencement of the bank's initial public offering (IPO) – part of a broader strategy to take the organization to a new level. In the months leading up to the IPO, bank leadership reevaluated its needs and determined that Fiserv is a strong partner with a strategic direction that will support the bank’s goals. As a result, the bank initiated an early renewal of its Fiserv contract.
“Randolph Savings Bank understands that focusing on who their customers are and what they really need in their daily lives is essential for growth,” said Teri Carstensen, president, Bank Solutions, Fiserv. “That’s very much how we see the future of financial services, and we’re looking forward to working closely with Randolph Savings Bank to help them achieve their goals.”
Contributed | what does this mean?