Fusion (FSNN), a leading provider of cloud services, today announced that it has been selected to connect a major southeast bank's 33 locations to the Fusion cloud with a fully managed cloud network solution that integrates the financial institution's voice and data requirements.
The independent full-service bank, which provides a wide range of financial services to businesses and individuals, cited Fusion's automatic failover and business continuity solutions, and experienced dedicated account management team as key reasons for awarding the three year, $1.1 million cloud solutions contract.
"This leading regional bank is dedicated to providing the highest quality financial services to its customers. Providing an exceptional experience, defined by uninterrupted service and outstanding customer care is its mission, and we are pleased to deliver the peace of mind that our built-in business continuity solutions make possible," said Russell P. Markman, Fusion's President of Business Services. "The bank was seeking to replace its incumbent Tier 1 provider with a partner that would guarantee continuity of service with secure failover options the bank can control. In addition, the bank's former provider had recently made changes to its support policies, removing the institution's long-term account management team. Service had deteriorated, and they were looking for a provider they could rely on now and in the future. Fusion's dedicated account management, comprehensive and timely implementation processes and powerful monitoring and maintenance tools gave the bank company the confidence it needed," continued Mr. Markman.
The bank was impressed with Fusion's commitment to multi-layered account engagement, and can count upon Fusion's executive and technical management team to be on hand from the initial meeting through the implementation process and beyond. A key differentiator was Fusion's professional installation service, with on-site personnel at each location to ensure a seamless service implementation. In addition, the bank placed significant importance on Fusion's vertical market strategy. Fusion earned the bank's confidence and trust by developing customized solutions in direct response to the financial institution's specialized compliance requirements.