Central 1 accelerates omni-channel services strategy in collaboration with CGI

Source: Central 1

New software and services will help transform credit union consumer's digital experience

Central 1 Credit Union and CGI (TSX: GIB.A) (NYSE: GIB) have entered into a 10-year agreement to deploy omni-channel solutions to manage account and loan originations for Canadian credit union customers coast to coast. This agreement gives Central 1 exclusive Canadian credit union access to CGI's Liberty origination and digital banking software and has CGI providing ongoing software application development and management to ensure continuous digital innovation over the term of the agreement.

"We think this is the right approach to help our members address a complex and dynamic environment and help them gain market share" said Chris Dickin, AVP Business Development & Delivery at Central 1. "This long term agreement with CGI will enable us to provide online and in-branch member origination and loan origination in one package, and be completely integrated with MemberDirect®."

This omni-channel solution is already available for some key systems, including CGI's RFS™ and Horizon™, Wealthview and Ovation, with other banking systems expected to be added in the coming months.

"CGI is excited to be working with Central 1 to help them transform the way credit unions engage with their members who demand digital services," said Paul Mackley, Vice President, Services to Credit Unions, CGI. "Collaborating with Central 1, we will dramatically transform the way that consumers transact now and in the future."

A partner to more than 110 credit unions, CGI supports approximately 3 million members. Core offerings include solutions such as integrated banking, customer relationship management, loan origination and delinquency management as well as application services and management consulting.

 

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