20 August 2017
visit www.avoka.com

Fidelity upgrades TouchPoint suite

07 April 2004  |  1858 views  |  0

Fidelity Information Services (Fidelity), a division of Fidelity National Financial, Inc. (NYSE:FNF), a Fortune 500 provider of products and outsourced services and solutions to financial institutions and the real estate industry, today announced the release of TouchPoint 10.0.

The TouchPoint suite of customer interaction solutions helps financial institutions enhance sales and service through all delivery channels. At the heart of the suite is TouchPoint Enterprise Services, the architecture that allows efficient, consistent communications across all delivery channels and business units.

Work began on the new release in September, 2003 following Fidelity's acquisition of WebTone Technologies, developers of the TouchPoint suite. One of the primary goals was to combine the front-end functionality of TouchPoint with that of Service Delivery, Fidelity's customer interaction offering. TouchPoint 10.0 provides a common upgrade path for both Service Delivery and TouchPoint customers.

Another important objective was to achieve tighter integration with Fidelity's core processing systems, including the Fidelity Customer Information System, Customer Statement and Relationship Pricing System, IMPACS (a demand deposits system), Savings/Time System and Advanced Lending Servicing Manager. Clients who implement or already use Fidelity's core processing systems will be able to save substantial money and begin using TouchPoint in record time. TouchPoint can also be integrated to non-Fidelity core processing systems.

"The release of TouchPoint 10.0 represents a landmark achievement, bringing the vision of true end-to-end integration to reality," said Jim Szyperski, president of TouchPoint Solutions. "The fact that we achieved this goal in just seven months following the acquisition exemplifies the promise we made to our clients - that the resources behind the Fidelity name will translate quickly into competitive advantages for them."

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related blogs

Create a blog about this story (membership required)
visit www.worldpaymentsreport.comvisit www.dorsum.euvisit www.niceactimize.com

Top topics

Most viewed Most shared
Mobile contactless spending accelerating in UKMobile contactless spending accelerating i...
9311 views comments | 23 tweets | 23 linkedin
Norwegian banks and startups form fintech clusterNorwegian banks and startups form fintech...
7978 views comments | 19 tweets | 23 linkedin
RBS to bring Silicon Valley to EdinburghRBS to bring Silicon Valley to Edinburgh
7477 views comments | 10 tweets | 7 linkedin
hands typing furiouslyWhy Is Risk Analytics Important?
6926 views 0 | 1 tweets | 1 linkedin
Barclays pairs banking data with third party apps for SmartBusiness DashboardBarclays pairs banking data with third par...
6600 views comments | 14 tweets | 12 linkedin

Featured job

Competitive base and bonus, plus benefits
London, UK

Find your next job