Fidelity upgrades TouchPoint suite

The TouchPoint suite of customer interaction solutions helps financial institutions enhance sales and service through all delivery channels. At the heart of the suite is TouchPoint Enterprise Services, the architecture that allows efficient, consistent communications across all delivery channels and business units.

Work began on the new release in September, 2003 following Fidelity's acquisition of WebTone Technologies, developers of the TouchPoint suite. One of the primary goals was to combine the front-end functionality of TouchPoint with that of Service Delivery, Fidelity's customer interaction offering. TouchPoint 10.0 provides a common upgrade path for both Service Delivery and TouchPoint customers.

Another important objective was to achieve tighter integration with Fidelity's core processing systems, including the Fidelity Customer Information System, Customer Statement and Relationship Pricing System, IMPACS (a demand deposits system), Savings/Time System and Advanced Lending Servicing Manager. Clients who implement or already use Fidelity's core processing systems will be able to save substantial money and begin using TouchPoint in record time. TouchPoint can also be integrated to non-Fidelity core processing systems.

"The release of TouchPoint 10.0 represents a landmark achievement, bringing the vision of true end-to-end integration to reality," said Jim Szyperski, president of TouchPoint Solutions. "The fact that we achieved this goal in just seven months following the acquisition exemplifies the promise we made to our clients - that the resources behind the Fidelity name will translate quickly into competitive advantages for them."