WTSS and Key Performance team up to improve online bank consumer experience

Source: Key Performance

WTSS B.V and Key Performance today announced to partner up in order to better serve the banking community on their performance and ‘online client experience’ monitoring for the banks' digital channels.

With both forces combined, banks can benefit from Key-Performance support during the process in the native language whilst using the advanced login and transaction framework developed by WTSS. 

Martin Schorel, WTSS owner and CEO over the partnership: “Over the last months we have already been working together on several new items and I personally see a huge advantage on breaking down the language and cultural barriers.
Although Belgium, Luxembourg and France are very good in understanding and talking English, a more native language as French raises customer satisfaction. Also Key-Performance has ideas and requests from customers that we can either better integrate in our current solution or use existing tools in a different way. A lot of changes to the banking landscape will be here soon, PSD2 and the integration of FinTech will make monitoring more complex for bank but not if they work with us!”  

Michel Kalis MD of Key-Performance says: “We specialize since 15 years in performance monitoring of websites, and we always faced the security issues when speaking to banks. We are happy today to be able to propose to our local market a solution able to simulate complete transactions including all security checks, like external tokens or others.” 

Key-Performance helps companies to optimize the performance of their Web applications and this way improve the end user experience and the productivity of their customers. For this, Key Performance propose test and monitoring tools together with the appropriate service. Those activities have been developed in the year 2000 by Michel Kalis into the Ubizen group. In 2005, Key Performance left the group to become totally independent. With more than 16 years of experience in this domain, Key-Performance is the oldest and larger solution provider in this area.

Among Key-Performance customers, we find large blue chip companies like KLM, Swft, Philips, Shell, Heineken, Thomas Cook, MediaMarkt, etc…

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