18 January 2018
visit http://response.ncr.com

BofA improves mortgage documentation for visually impaired customers

05 May 2016  |  3329 views  |  0 Source: Bank of America

Bank of America announced today that it has begun an initiative to enhance the accessibility of its online mortgage documents for visually impaired customers.

 The bank worked with Jessie Lorenz, a visually impaired customer, on the project.

Bank of America will continue to use Web Content Accessibility Guidelines (WCAG) 2.0 Level AA as the standard for ensuring that the content, features and services of its web pages and documents for mortgage holders are accessible to all site users, including people who are blind or visually impaired.

“Bank of America has been a wonderful partner with the blind community for over two decades,” says mortgage customer Lorenz, “Getting my mortgage information in a format I can read independently is critical to my ability to manage my finances. I congratulate Bank of America on this landmark initiative and encourage all financial institutions to follow the bank’s leadership role.”

Today’s announcement continues Bank of America’s long-standing commitment to customers with visual impairments. The company was the first to work with the blind community on a website accessibility initiative and to agree to a national talking ATM installation plan. In 2010, Bank of America announced that every ATM in its fleet was upgraded to deliver private, spoken instructions through a headset plugged into an audio jack in order to provide independent accessibility to people who cannot see an ATM screen.

Comments: (0)

Comment on this story (membership required)

Related company news


Related blogs

Create a blog about this story (membership required)
visit www.capgemini.comvisit www.niceactimize.comvisit www.thomsonreuters.info

Top topics

Most viewed Most shared
Europe begins Open Banking era in subdued styleEurope begins Open Banking era in subdued...
10471 views comments | 32 tweets | 36 linkedin
Crypto mining threatened by power capacity concernsCrypto mining threatened by power capacity...
10046 views comments | 17 tweets | 18 linkedin
Exchanges call for global fintech standardsExchanges call for global fintech standard...
9731 views comments | 17 tweets | 14 linkedin
Wells Fargo to close 900 branchesWells Fargo to close 900 branches
9626 views comments | 14 tweets | 16 linkedin
KFC introduces Bitcoin BucketKFC introduces Bitcoin Bucket
9184 views comments | 17 tweets | 16 linkedin

Featured job

New York, NY - USA (some flexibility on location)

Find your next job