Glory Global Solutions, leader in secure cash management, has been commissioned by Postbank to equip approximately 1,000 of its financial centres across Germany with innovative, closed-loop cash management solutions by 2017.
Following analysis of all the cash processes at Postbank financial centres by Glory consultants, a unique combination of devices was selected and developed in cooperation with Postbank to meet their specific requirements around efficiency, security and customer experience within the branch.
Improving the customer experience through efficient cash handling
With 14 million customers, 15,000 employees and a balance sheet totalling EUR 152 billion, Postbank is one of the largest financial service providers in Germany. Postbank's success is driven by their focus on the customer. The bank has a long tradition of deploying innovative technologies to improve the customer experience. The automation of cash transactions in Postbank financial centres using the unique Glory cash recycling solution, enables their employees to focus more on customer interaction by reducing the burden of low-value tasks such as manual cash counting and time-consuming transfer processes with cash-in-transit companies.
"Modern cash handling technologies have become an essential investment for financial institutions looking to deliver exceptional customer experiences by releasing staff resources to offer higher-value consulting services. The flexible design of the Glory recycling solution means it can be operated by a bank employee as a cash desk but can also be used by the bank’s customers as a self-service solution," commented Oliver Kapahnke, Managing Director Germany, Glory Global Solutions (Germany) GmbH.
The Glory solution is already helping to improve the customer experience in around 190 Postbank branches. Over the next two years, financial centres across Germany will be equipped with the new solutions.
Unique Technology Combinations Delivers Closed-Loop Solution for Postbank financial centres
In addition to improving personal banking transactions the Glory solution has been developed to optimise transactions for the bank’s business customers and postal service requirements.
Based on Glory’s proven RBG-200 technology, the Postbank solution comprises a state-of-the-art coin and banknote recycler combined with a cash register system, including a full cash desk, in one integrated unit. Whether a customer is withdrawing or depositing cash, or would like to pay for services in cash, the Glory recycling solution speeds up the transaction, reducing queues, and with increased levels of security. Cash reserves are monitored by Glory software, which automatically creates orders for cash-in-transit companies to replenish cash stocks and dramatically reduces the time required for start and end of day balancing.
The closed-loop solution ensures greater security for cash in the branch, removing all physical points of interaction with cash by staff and providing secure storage at the point of presentment.
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