Tieto and insurance company LähiTapiola have signed a contract for continuing and increasing collaboration in development of infrastructure environments and digital services until 2020.
Central to the contract is renewal of end clients’ customer experience and automation of business processes together with modern cloud-based services.
Together, the companies will develop infrastructure environments with flexible cloud services delivered by Tieto. The aim is to create a modern and scalable base for changing business requirements. The contract also aims to make service production more cost effective and to move focus from production of continuous services to system renewal and digital development projects. Further, the parties have agreed to increase their collaboration and launch new projects which will improve customer experience, for example with regards to handling of claims, and to optimize functions through automation.
- Tieto has been our reliable partner for a long time and is familiar with the challenges and possibilities of our business environment. Our collaboration in the past has been very close and diverse, which means that we already have a strong base for developing new services together in order to improve the services that we offer to our clients, says Mikko Vastela, CIO at LähiTapiola.
- We are strongly committed to digitalization and developing customer experience in the insurance sector. This contract reflects Tieto’s strategic choices and aim to be our customers´ first choice for business renewal, strengthening our role as LähiTapiola’s strategic partner, explains Christian Segersven, Head of Sector Insurance at Tieto.
Tieto is the largest cloud service provider in the Nordic countries and during the past year cloud business was the fastest growing business within the Managed Services´ domain. By 2020, around 80 percent of Managed Services revenue is expected to derive from cloud services. Tieto produces the best hybrid solutions for flexible business use on the market and helps clients to digitalize their business operations.