Umpqua to shutter 26 branches as customers move online
Umpqua Bank, a subsidiary of Umpqua Holdings Corporation (UMPQ), will be consolidating 26 store locations later this year.
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Consolidations will begin in June and continue through the summer of 2016. Umpqua has notified all customers affected by these consolidations, and will be automatically transferring customer accounts to the most convenient store.
“Today, customers can bank online and on their mobile devices - and convenience is defined not by bank locations but by an integrated mix of physical and digital options that make it possible for customers to bank when and where they choose,” said Greg Seibly, Umpqua Bank’s president of consumer banking. “These store consolidations reflect those changes in customer behavior and allow Umpqua to continue operating as efficiently as possible while investing in a unified physical and digital customer experience.”
Known for its innovative delivery and store concept, in recent years Umpqua has expanded its focus on building a cross-channel customer experience with increased investment in digital and mobile tools that complement the physical channel.