BBVA is upgrading its ATM network with Wincor Nixdorf's CINEO cash recycling systems to enable banknotes deposited by customers to be reused for cash withdrawals.
The bank is a pioneer in Spain with this solution, which helps provide customers with a better service via their preferred channel. Furthermore, BBVA has developed the user experience to enable customers to use ATMs more easily, quickly and conveniently.
BBVA's new recycling ATMs are a real revolution in the sector. Until now, ATMs had two different slots for cash deposits and cash withdrawals although cash from the deposits slot could not be used for cash withdrawals. This restriction has been resolved and ATMs can now supply themselves, which will significantly reduce the time spent waiting for cash refills. To implement this project, BBVA worked with Wincor Nixdorf, which will roll out CINEO 4080 recycling machines at various different branches of the bank during 2016.
At the same time, software improvements have been made to all BBVA ATMs. This has all been achieved using agile methodology and focus groups to develop the functions customers consider the most relevant.
The new ATMs offer a wide range of functions that make them unique in the Spanish market. For example, when customers insert their card, they can see and access almost all of the products they have signed up for, not just the ones linked to that card. It should also be noted that banking services can be accessed in other ways apart from BBVA ATMs, in particular via mobile phone and the Internet.
Current accounts are displayed using the alias selected by the user, which means that the information is provided clearly, thus dispensing with the need to memorize IBAN numbers. As such, cards are just one tool for accessing the bank, but not the only one. BBVA also offers customers the option of identifying themselves using Near Field Communication (NFC) technology. Users can instantly access their products by simply touching a contactless card, and this will soon also be possible using mobile phones with this technology.
According to Manuel Crespo, Head of Digital Banking and Channel Technology at BBVA Spain: "Thanks to the changes made in BBVA ATMs, we are moving forward with our omnichannel strategy, making them another window to the bank, which our customers can use to work with their products, when, where and how they want."
Javier López Bartolomé, President of the America & Iberia Region at Wincor Nixdorf, stated: "We are delighted to be working with BBVA to set up this new technology system, which puts the bank at the cutting edge of innovation."
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