nCino, the leader in cloud banking, announced today that $1.1 billion-asset Corning Credit Union (CCU) has selected its Bank Operating System to automate business lending and enhance the overall borrowing experience of its members.
New York-based CCU was determined to identify an end-to-end platform that could reduce friction throughout every phase of the loan lifecycle. nCino’s Bank Operating System provides the credit union with a secure, cloud-based environment inclusive of customer relationship management (CRM), business process management, enterprise content management, and business intelligence reporting. With nCino, CCU is able to consolidate document storage and management, plus automate the workflow of critical files and agreements from origination through funding. Not only will the transition to nCino significantly improve the speed and efficiency of CCU’s loan processing, but it will also make the entire process more transparent for the lending team and management.
Todd Strong, supervisor of commercial credit analysis at CCU, explained, “Before discovering nCino, we lacked a solution that could carry a loan from origination to closing with optimal productivity. With nCino, we eliminate manual tasks in favor of streamlined automation, all while increasing transparency within our organization and to our members. This newfound visibility will enable employees to have greater insight into both their individual loans and the loan portfolio of the entire team, reducing bottlenecks and empowering employees to correct any challenges in real time.”
With nCino’s ability to help CCU consolidate many disparate systems, data entry is simplified. The complete loan package is available to all team members, prompting a smoother, faster transition for each phase of the loan cycle and ultimately increasing turnaround times.
“For service-oriented credit unions such as CCU, it’s essential for the member experience to be as effortless and enjoyable as possible,” said Ryal Tayloe, vice president of credit unions at nCino. “Loan officers will constantly have access to the most updated information at their fingertips because of the visibility nCino affords. In turn, the loan officers will be able to keep their members better informed; the loan process no longer has to be a mystery. The nCino platform will provide the necessary tools to perpetuate CCU’s service-driven culture, while simultaneously maintaining process efficiency and compliance.”