Nice Actimize, a Nice Systems (NICE) business and the largest and broadest provider of financial crime, risk and compliance solutions for the financial services industry, was selected by SunTrust Banks, Inc. for its Enterprise Risk Case Management (ERCM) solution to consolidate the firm's financial crime investigations processes.
The NICE Actimize ERCM implementation will be rolled out across the bank's operations throughout the United States.
SunTrust is licensing the NICE Actimize ERCM solution to replace its legacy case management system and to consolidate operations across its Anti-Money Laundering (AML), Fraud and Corporate Security groups. SunTrust, which also uses NICE Actimize's AML solutions (Customer Due Diligence and Transaction Monitoring), is unifying its financial crime investigations processes.
With the ability to consolidate information from existing detection systems into a single operational and investigations hub, the enhanced functionality of NICE Actimize ERCM will enable SunTrust to have visibility across multiple lines of business, channels, products, and regions.
"SunTrust represents the industry's increased demand for solutions that provide a holistic, integrated approach to fighting financial crime by allowing a single view of the customer across their institution, and which enable a more efficient, cost-effective approach to identifying all types of illicit activities," said Chad Hetherington, Global Vice President & General Manager, Case Management Solutions, NICE Actimize. "As we grow our relationship with SunTrust, our objective is to provide world-class financial crime capabilities that address regulatory requirements, and improve customer experience, in an increasingly competitive financial services marketplace."