Jack Henry & Associates' Jack Henry Banking division announced today that First PREMIER Bank has selected the SilverLake System® to provide enterprise-wide automation.
JThe Sioux Falls, S.D.-based bank will implement the core processing system through JHA OutLink Processing Services™ (JHA OPS), Jack Henry Banking's outsourced offering.
The $1.5 billion in total assets First PREMIER Bank remains rooted in serving its local community, and has used that experience to extend select products and services on a national level. The bank began to outgrow its current core platform and sought a more sophisticated system architecture to keep up with customer needs. First PREMIER Bank is confident that the SilverLake System will remove many manual processes and points of duplicate data entry, as well as better equip its employees to serve customers more quickly.
Darrell Schmith, executive vice president and chief financial officer of First PREMIER Bank, said, "We needed a strong technology partner that could also match our bank's internal culture, one that cares for employees, and focuses on an exceptional customer experience. Jack Henry Banking's SilverLake System will provide a more holistic view of each customer from a single screen, enabling our team to better understand the entire relationship. That knowledge will directly translate to us optimizing each customer interaction to ensure it's meaningful for us and for the customer."
According to Schmith, First PREMIER Bank's preference to outsource its new core system through JHA OPS is primarily because outsourcing allows the bank to focus important resources on customer needs rather than managing internal systems. Outsourcing with JHA OPS offers First PREMIER Bank identical functionality as banks that have installed the SilverLake core in-house, but with the added benefits of long-term capacity planning, ongoing hardware upgrades, and fast go-to-market delivery of products and services without programming or costly integrations.
Stacey Zengel, president of Jack Henry Banking, said, "First PREMIER Bank trusted Jack Henry Banking as a partner to relieve many of the IT pressures it faced and to position the bank for continued growth and success. The SilverLake System is designed for growth-centered institutions, and we are committed to providing the expertise and technology that helps our clients respond to the trends shaping financial services today and well into the future."