Deseret First Credit Union has a new high-tech branch in Provo, Utah.
The Provo Campus branch at 695 E. 800 North serves local residents and especially students, staff, and faculty at nearby Brigham Young University. The branch is one of the first of its kind in Utah with innovative technology known as Interactive Teller machines, or ITMs, which replace the traditional teller windows.
Developed by NCR Corporation from its facility in Sandy, Utah, ITMs perform the functions of the more common ATMs and also provide two-way audio-video communication between credit union members and staff at Deseret First’s operations center to help members conduct a variety of other transactions usually done in person.
ITMs also dispense coins, something ATMs can’t do, and provide cash withdrawals in odd amounts and various denominations. ATM withdrawals are often limited to multiples of $10 or $20.
“The live teller on the ITM can also ask you how your day is going,” said Jared Dance, AVP of Marketing, Deseret First Credit Union. “ATMs aren’t quite that friendly.”
First-time ITM users do not need to be intimidated. The Provo Campus branch has staff on hand to help them use the ITM, but because of the ITM’s functionality, staff members are now free to spend much of their time helping Deseret First members and prospective members with other financial services that require a human presence.
Deseret First Credit Union serves members and employees of The Church of Jesus Christ of Latter-day Saints. From its beginning as the LDS Church Employees Credit Union in 1955, it has grown to eleven branches in Utah from Logan to St. George, serving 53,000 members in Utah and across the United States.