Provenir Ltd., the risk decisioning solutions provider, today announces that Resurs Bank, a market leader for retail finance to private customers in the Nordic countries, has chosen Provenir to globally support its customer risk and decisioning processes.
Based in Sweden and expanding in the Nordic region, Resurs Bank is a recognised industry leader delivering customer centric services for sales finance, e-commerce finance, credit cards and personal loans.
After a number of acquisitions and rapid growth the bank required a uniform credit approval process; one that would tap into information from several core systems. It also wanted to make best use of information held on customer behaviour and to support its online presence with efficient, digital back-office processes for a great customer experience.
"We found that Provenir outperformed their competitors in the areas where we sought excellence - time to market, functionality, flexibility and technology,” said Fredrik Ridaeus, Resurs Bank’s Nordic Credit Manager. “With the Provenir solution we will be able to consolidate the systems supporting credit decisions across our whole group onto one platform. We forecast significant growth in our transaction volumes in the future and Provenir, as best in class, is central to us achieving this growth.”
The Provenir platform provides a digital credit decision solution including credit scoring that Resurs Bank will use across all of its credit and lending products. Implementation has begun with the solution supporting products and services in Denmark, with further country roll-outs planned in support of Resurs Bank’s future growth.
Through an efficient, standardised process, Provenir’s solution will improve the quality of credit decisions. Resurs Bank will be able to quickly update credit policies as needed without recourse to IT support. Customer pre-selection targeting will be improved through the effective use of internal data. Cost overheads will also be reduced by virtue of the single platform across Resurs Bank’s businesses, enabling more rapid new market entry.
“We are very proud to be working with Resurs Bank, helping them achieve their business goals,” said Paul Thomas, Managing Director, Provenir. “Provenir is expert at introducing digital solutions for bank and non-bank lenders that help them streamline, automate and speed up credit decisions. This is a critical time as incumbent businesses look to evolve and become more customer-centric. Resurs Bank embraces these objectives; it has exciting growth plans and we’re delighted that through the Provenir solution and our experienced project team we will be a part of making that happen.”