VSoft Corporation, a global provider of information and technology solutions for financial institutions, announced that $431 million PointBank of Denton, Texas has selected its IRIS omni-channel platform to enable customers to bank anywhere, anytime and with any device of their choice.
PointBank is an existing customer of VSoft’s, having selected CoreSoftTM to replace its legacy processing platform. The bank also uses VSoft’s item processing solutions, including remote deposit capture.
With the emergence of multi-device banking, VSoft’s IRIS platform was thoughtfully developed to be device agnostic. It features a responsive design while streamlining multiple banking channels under a single access point. This eliminates the need for separate solutions for Internet banking, mobile banking and mobile deposit. Not only is this a tremendous cost savings, but it also streamlines vendor management responsibilities. Additionally, the consolidation of products and the consistent, intuitive interface ensures PointBank’s customers have a positive experience coupled with the convenience they expect.
“IRIS will enable us to provide our customers with an innovative, tech-savvy digital banking solution that better meets their needs and expectations,” said Ray David, president of PointBank. “Having worked with VSoft previously, we knew this was the right platform to continue delivering unparalleled service to the Denton area residents. We’re confident IRIS will exceed our expectations and pleased to expand our partnership with VSoft.”
By leveraging IRIS, financial institutions can offer consumer and commercial account holders a complete suite of services including personal financial management, bill pay, P2P, transfers, capability to view check images and ordering checks. Consistent data across channels is also available for better insight into customer behavior and preferences. The connected data gives financial institutions like PointBank a greater ability to provide account holders more personalized services in preferred settings, including the ability to promote and cross-sell suitable products. Furthermore, to maintain a consistent user experience, each institution can customize branding themes across devices.
“Consumers are more likely to switch their financial institutions today than ever before, with outdated digital banking services being a primary reason for doing so,” said Murthy Veeraghanta, chairman and CEO of VSoft Corporation. “To continue meeting the financial needs of its customers, institutions must invest in a modern platform that ensures consistency across all banking channels, enabling customers to bank on their terms.”