The Pennsylvania-based CUSO, jointly owned by a dozen credit unions and partner to more than a dozen additional credit unions in the Mid-Atlantic region, offers a full suite of commercial lending services, primarily servicing its member credit unions’ commercial loan portfolios. It also provides loan underwriting, loan covenant compliance and tracking, closing document preparation services and more. MBFS sought to streamline communication and simplify reporting with its credit union partners; the CUSO selected nCino to transform the mechanics of how it communicates in everyday business by automating loan document management, reporting and workflow across all phases of the member business lending process within a single platform.

“MBFS is committed to investing in technology that enables our credit unions to develop stronger relationships with their business members while increasing efficiency, reducing costs and remaining compliant,” said Mark Ritter, CEO of MBFS. “nCino allows us to provide our member credit unions with one platform that ties together loan origination, document management and portfolio administration. Our member credit unions and their borrowers will greatly benefit from nCino as loans will now be delivered faster and with more transparency.”

MBFS has significantly grown its number of partner credit unions over the past several years and continues to increase loan volume and service more business loans. By partnering with nCino, MBFS can strengthen its credit union relationships and further help empower its credit unions’ members. For example, partner credit unions will have a single, secure access point to upload borrower files and forms to complete a transaction. As a result, the CUSO can provide a deeper level of support in the credit unions’ loan production processes and gain a more comprehensive borrower picture based on each credit union’s specific needs.

“A growing number of credit unions are participating in the CUSO model as an efficient way to improve their overall offerings, while maximizing resources and continuing to offer premium service to members,” said Ryal Tayloe, nCino’s vice president of credit unions. “We are thrilled to partner with MBFS to help enhance and standardize their credit unions’ member business lending programs. When both the CUSO and its member credit unions have strong communication methods and streamlined processes, such as what is achievable through nCino, they have the ability to get loans into the hands of borrowers more quickly.”