Indonesia's Bank Mandiri expands ATM network with Wincor Nixdorf

The 17,000 systems that now make up Bank Mandiri’s ATM network represent a major service channel for the bank, with a steep increase in the number of transactions.

The systems do more than just supply the public with cash: a service for topping up prepaid cards for toll charges also enjoys great popularity. Many roads in Indonesia are toll roads, especially in the mega city Jakarta, and for cash-loving Indonesians, cash is the payment medium of choice at the toll stations - a situation that leads to long lines in cash lanes. Holders of an e-toll card, which is contactless, can pay their tolls much faster - practically while driving by. The software used to top up the cards at the bank’s ATMs was developed by Wincor Nixdorf, which will also be responsible for the ongoing further development of the application.

Bank Mandiri aims to deploy more of these value-added services in the future in its efforts to stand out from the competition through customer-centric offers. In addition, other services will be migrated to the self-service channel for greater efficiency. "Bank Mandiri has opted once again for Wincor Nixdorf since the systems already installed have proven most reliable in operation. In addition, we can offer all the necessary services and functions on the systems. Examples include the e-toll offering or intelligent security solutions that protect our customers against various manipulation attempts on the ATM," says Rahmat Broto Triaji at Bank Mandiri.