22 October 2017
Register now

FNB to allow debit and cheque card cancellation on self-service devices

15 July 2015  |  2120 views  |  0 Source: FNB

FNB customers will now be able to cancel a lost or stolen debit or cheque card at an FNB ATM, ADT or Slimline.

This makes FNB the first bank to enable debit or cheque card cancellation across all its electronic banking platforms and the only bank to provide the functionality on self service devices.

This type of card cancellation is already available through Cellphone Banking, Online Banking and the FNB Banking App.

“The ability to cancel a lost or stolen card as soon as a card is compromised is vital in reducing the angst that customers might experience regarding the safety of their money. We are offering customers as many debit or cheque card cancellation alternatives as possible,” says Lee-Anne van Zyl, CEO of FNB Points of Presence.

“Since it is not guaranteed that a customer will have access to a mobile phone to cancel a card, the next logical step was to make provision for this functionality on our vast network of self-service devices,” adds van Zyl.

During the development of the functionality speed and ease of cancellation was kept in mind and the end result is a four screen cancellation process. Customers choose the cardless option on the ATM or ADT, key in their ID number, key in their PIN, select the card that they would like to cancel and confirm the cancellation. For those who wish to do so, new cards can also be ordered immediately.

“Customers are encouraged to familiarize themselves with existing debit or cheque card cancellation functionality as well as the new feature on FNB’s self-service devices so that, should they be in the circumstances where they have to cancel a card, they can do so intuitively. We trust that this will empower our customers to be in even greater control of how they manage their everyday banking,” concludes van Zyl.

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related blogs

Create a blog about this story (membership required)
Register nowvisit www.vasco.comvisit www.niceactimize.com

Top topics

Most viewed Most shared
Mastercard to roll out blockchain APIMastercard to roll out blockchain API
13089 views comments | 17 tweets | 28 linkedin
HSBC partners Bud for open banking trialHSBC partners Bud for open banking trial
12161 views comments | 22 tweets | 28 linkedin
satelliteGates Foundation backs Ripple collaboratio...
9525 views comments | 13 tweets | 10 linkedin
Sibos 2017: API or the highwaySibos 2017: API or the highway
9038 views comments | 11 tweets | 22 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
8550 views comments | 9 tweets | 18 linkedin

Featured job

Competitive base, double ote, benefits
London, UK

Find your next job