Omni-channel, mobile banking provider Mobilearth has signed United Heritage Credit Union ($815 million; 56,139; Austin, TX) to use the technology company’s digital branch-expanding solution MobiBranch and its new Teller Dashboard Platform.
United Heritage, who is Mobilearth’s first Symitar® Episys® credit union client, plans to implement the technology during the fourth quarter of 2015.
According to United Heritage Executive Vice President/CSO Michael Ver Schuur, his team was looking for new and efficient ways to educate members about the credit union’s products and services and provide staff with a more modern solution to provide those member services.
Ver Schuur adds that Mobilearth’s products will provide United Heritage with the opportunity to differentiate itself from the competition by providing an enhanced member service experience.
“Both MobiBranch and Teller Dashboard Platform are innovative and have a cost efficient approach,” he says. “Their easy application should enhance our lobby service capabilities.”
Ver Schuur adds that United Heritage’s goals are always providing the tools to enhance its member experience, while providing staff with the ability to offer better and more efficient service.
“Having our first Symitar client is key to the growth of MobiBranch,” states Mobilearth CEO Tia Lee. “As we continue to push the boundaries of technology for digital branches, adding a core interface to one of the premier platforms in the industry is key. United Heritage is a forward thinking credit union who continually looks for ways to bring technology to their members and Mobilearth is proud to partner with them.”
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