Bank One to invest $16 million in Indianapolis branches and ATMs


Bank One will invest nearly $16 million expanding and upgrading its Indianapolis area operations in 2004. The bank will build six new offices, spruce up its existing 89 banking centers, and upgrade/replace 45 ATMs in the Indianapolis area. Bank One will invest more than $18 million in the state of Indiana this year.

"We're excited about our expansion in Indianapolis," said Dennis L. Bassett, CEO of Bank One Indiana. "This market continues to be an important growth market for Bank One and we believe deserves the additional investment."

Six New Banking Centers in 2004
Bank One is spending more than $12 million to build six new banking centers in the Indianapolis area:

  • 5701 Castle Creek Parkway, North Drive, Castleton, opened March 29(replacing an older facility nearby)
  • 1000 E. Main St., Brownsburg, opening April 26 (replacing an older facility nearby)
  • 10495 N. Michigan Road, Carmel, estimated opening in July
  • 14195 Mundy Dr., Noblesville, estimated opening in August
  • 135 Fields Crossing Drive, Mooresville, estimated opening in June
  • 9820 East 116th St., Fishers, estimated opening late 2004

The banking centers feature a new layout designed to reduce customer wait times. It features teller stations for conducting banking transactions. Individual offices adjacent to the customer transaction area provide a more private space for relationship bankers to conduct detailed financial discussions with customers. The offices also have a separate merchant counter for commercial customers.

"We surveyed our customers when developing this new design, so the changes employ many of their suggestions," said Jim Brocklehurst, Bank One's Retail Manager for Central Indiana. "The new design is fresh and open and should save our customers time when conducting their banking transactions."

A Fresh Look for Banking Centers
One's 89 offices in Central Indiana are undergoing a makeover, with most receiving new paint, carpet, wallpaper, and signage. The "spruce-up" is part of a two-year national effort by Bank One to improve its existing offices. Bank One is spending about $3.5 million on the makeover in Indiana, $2.5 million in the Indianapolis area. The new look was designed by an Indianapolis firm, Bradley and Montgomery.

Upgrading ATMs
One will spend $2.65 million to replace 87 ATMs in Indiana in 2004, including $1.33 million for 45 in the Indianapolis area. The replacement program is part of a broader initiative begun last year to replace Bank One's total ATM network nationally. In 2003, Bank One replaced 90 ATMs in Indiana. In total, Bank One will spend more than $5,756,000 in Indiana upgrading ATMs by the end of 2004.

All the new machines feature:
  • Easy-to-use touch screens;
  • Enlarged screens with full-color graphics;
  • Voice prompts for the visually impaired; and
  • Web capability that will enable easy addition of new functions.

Expanded Hours for Customer Convenience
ddition to opening new banking centers, Bank One will expanded its banking hours. Beginning April 19, most offices will be open Monday through Friday 9 a.m. to 6 p.m., and Saturday 9 a.m. to 2 p.m. Some offices, like those in downtown Indianapolis, open as early as 7:30 a.m.

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