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Merck Sharp & Dohme Federal CU expands relationship with Fiserv

20 May 2015  |  2787 views  |  0 Source: Fiserv

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, announced today that Merck Sharp & Dohme Federal Credit Union, based in Chalfont, Pennsylvania, has expanded its relationship with Fiserv through the addition of multiple solutions that will support and strengthen the credit union’s sales culture.

The $536 million asset credit union will use the DNA(TM) account processing platform and 19 additional solutions to drive organic growth through enhanced sales and service capabilities, and to better serve its members.

A Fiserv client for more than two decades, Merck Sharp & Dohme FCU (MSDFCU) is a full- service financial institution and one of the largest credit unions in Pennsylvania. By growing its relationship with Fiserv, the credit union will gain an integrated technology foundation to enhance the member experience, support new products and expand digital channels.

"We believe that Fiserv provides the technology platform and integrated solutions we need to increase the value of our most important asset - our member relationships - by increasing our speed to market with products and services and enhancing our ability to provide exceptional member service," said David Whitehead, CEO, Merck Sharp & Dohme FCU. "Our longstanding partnership with Fiserv continues to demonstrate their commitment to helping us realize our vision and deliver solutions that enable us to grow and engage with our members in new ways."

DNA brings MSDFCU a unified, person-centric core platform that provides credit union staff with a 360-degree view of member relationships for more personalized service and more relevant product offerings. The open architecture of DNA enables MSDFCU to integrate a range of additional Fiserv solutions, as well as DNAapps(TM) that the credit union can create for itself or download from the DNAappstore(TM) -- to enhance member service and advance its sales culture.

In addition to DNA, the credit union has added a suite of integrated CRM and business intelligence (BI) solutions, Mobiliti(TM) mobile banking, DNAweb(TM) online banking, CheckFree(R) RXP(R) online bill pay, Popmoney(R) personal payments, Nautilus(R) enterprise content management, Instant Open for DNA to speed online and in-branch account opening, tMagic(TM) for DNA to enhance teller line interactions, Statement Advantage(TM), WireXchange(R), and several payment processing services from Fiserv. The DNA professional services team will help the credit union implement best practices, and Raddon Financial Group will continue to provide MSDFCU with trusted insights and advice.

"Merck Sharp & Dohme, a longtime client, has taken the next step in its pursuit of growth, and Fiserv will continue to provide the high quality, responsive service they have come to rely on," said Mark Sievewright, president, Credit Union Solutions, Fiserv. "DNA and the many complementary Fiserv solutions that MSDFCU has selected provide an exceptional foundation for expanding their services to members and executing on their growth strategy."

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