Darlington Building Society is launching a new suite of online and mobile banking systems for its retail bank and mortgage customers and agents, using QTS technology.
The multi-phase project will run throughout the year and is intended to make the Society less reliant on its small branch banking network.
QTS’ Q-Point product suite will be deployed. This includes multiple solutions for online banking, savings and mortgages, as well as mobile banking, client account and intermediary management tools.
The Q-View mortgage account management product will also be a key part of the installation managing the administration and monitoring of new mortgages for the Society.
Darlington Building Society has chosen QTS to provide a fully-hosted new system, which will allow the Society to offer complete online access, starting with online mortgage applications, for both direct and broker-originated channels.
Once it is rolled out the new mortgage system will give the Society an online lending capability to manage the complete process from initial Key Facts Illustration(KFIs) during the application procedure and on-going progress tracking capabilities. Online access will also give Darlington’s intermediaries more control and flexibility, allowing the Society to widen its reach in the most efficient way, and catch up with industry norms.
An online savings system based around the Q-SAPs product is also being rolled out as part of the project. Once complete, it will give the Society’s retail customers a complete self-service channel, allowing both mortgage and savings account applications to happen online, as well as enquiries and administration; all of which should aid efficiency and customer service.
In addition, Darlington customers will be able to access and manage their retail or mortgage accounts wherever they are via the QTS Q-Mobile mobile app.
Commenting on the project, Colin Fyfe, chief executive of the Darlington Building Society, said: “As we build for the future, we need to make it as easy as possible for our customers to deal with us. We see providing access to our mortgage and savings products online as a key element of our distribution strategy. This is an important chapter in the history of Darlington Building Society and we look forward to working with QTS to help us achieve our goals.”
Garry Williams, managing director of QTS, called the initiative, “a transformative project” for the Society, adding it, “will help to attract and retain more customers, while integrating seamlessly with existing business systems".