Karnataka Bank Limited, a major, privately owned bank based in southwestern India, will expand 24x7 transaction banking access to its customers with its new “e-lobby” services, supported through a multi-year ATM outsourcing agreement with FIS, a global leader in banking and payments technology as well as consulting and outsourcing solutions.
While maintaining operational efficiency and cost-effectiveness, FIS’ e-lobby services will provide bank customers with transaction access beyond branch time zones in a digital or self-service form. To the benefit of customers, the digital banking experience channel will cover many of those transactions most common in a full-service branch.
Karnataka Bank has focused on the accessibility of e-banking kiosks to support its efforts to expand banking services across India, meet the needs of its millions of customers and develop loyalty. Customers of the bank now have the option to make deposits, withdrawals, cheque remittance and other frequent transactions, such as statement request, pin change and passbook printing from a nearby e-lobby site.
With its proven ability to manage ATM services, FIS continues to serve as the bank’s premier alternate channel partner, deploying and managing its e-lobby centers, in addition to the more than 1,000 ATMs it also manages for the bank.
“FIS’ banking innovations are designed to disrupt industry standards, improving service to consumers while improving efficiencies for financial institutions worldwide,” said Raja Gopalakrishnan, executive vice president, Global Financial Institutions, FIS. “Outsourcing its e-banking services to FIS allowed Karnataka Bank to reinvent the way it interacts with customers, benefiting customers by expanding service while maintaining an eye on the bottom line.”
“Karnataka Bank’s mission is to serve our customers in a technologically savvy, high-quality manner,” said Sri. P. Jayarama Bhat, managing director & chief executive officer, Karnataka Bank. “Not only will FIS’ support allow us to better focus on our customers, it also will make us one of the first mid-sized banks in India to provide e-lobby access, extending more convenient access to our customers and allowing us to better compete with larger banks.”
In operation for more than 90 years, Karnataka Bank is a major private sector bank, based in the coastal city of Mangalore, in the state of Karnataka.