Türk Ekonomi Bankası (TEB), strategic partner of BNP Paribas and one of the leading private sector commercial banks in Turkey, has launched a new digital banking service, CEPTETEB (Turkish for “TEB in your pocket”), as part of its branchless banking strategy.
Designed and developed by TEB’s long-standing mobile banking partner Monitise, CEPTETEB’s mobile banking service forms the cornerstone of the branchless banking brand.
Available for iPhone and Android, with forthcoming updates for iPad, the new mobile branch incorporates a slick design and enhanced feature set. The updated app experience makes even more TEB services available to the bank’s five million customers, who can now remotely access a variety of transactions via the new and improved interface.
In addition to core banking features, CEPTETEB mobile banking includes enhanced functionality such as a simplified authentication process, the ability to live-chat with customer service representatives, and a QR wallet with three functions: sending money to any mobile phone number, shopping via ‘click to buy’ e-commerce sites (instead of re-typing credit card information) and withdrawing cash from TEB ATMs without a debit or credit card. The new mobile banking experience also allows users to open a CEPTETEB account.
CEPTETEB also offers a ‘smart search’ function, powered with a recommendation algorithm to find and perform new and past transactions. Additionally, users can change their preferences including profile information, account limits, and setting default cards for international use - all from a single dashboard.
Gökhan Mendi, Assistant General Manager of Retail and Private Banking Group at TEB, said: “As a part of the technology revolution, smartphones, tablets and wearables have changed customer behaviour. We need to adapt to these changing customer needs and offer a digital banking service that suits their ultra-connected lifestyles. At TEB, we have given strategic importance to digital banking technologies and improved them day by day. With CEPTETEB, we are aiming to be a pioneer in Turkish digital banking sector.”
Fatih İşbecer, EVP at Monitise, added: “CEPTETEB is an excellent example of an ambitious omnichannel approach that stands to transform customer relationships. TEB’s enthusiasm and support for the mobile channel in particular has meant that we’ve been able to deliver a product that breaks new boundaries.”