Source: Wincor Nixdorf
The Indonesian Bank Tabungan Negara has signed a two-year agreement with Wincor Nixdorf to operate its 370 ATMs from a variety of manufacturers.
Under the agreement, Wincor Nixdorf will be responsible for cash logistics and cash optimization of the systems in addition to services for self-service system operation. “We are convinced that in Wincor Nixdorf we have found an expert IT service provider who will support us in achieving higher system availability and reducing the costs of our cash logistics,” says Mr. Dopo Lastiyomo from Bank Tabungan Negara, Department Head for Network Electronic & Banking Division.
Wincor Nixdorf will be monitoring all of Bank Tabungan Negara’s self-service systems remotely around the clock. In the interim period, monitoring will be done via the bank’s current system. If any problems are detected, specific remote measures will be initiated immediately to solve them. An ‘Integrated Service Management’ methodology ensures seamless delivery of First and Second Line Maintenance, supplemented by pre-determined consumables and spare parts. This approach enables a reduction in the need for technician call-outs, shorter self-service system downtimes, and thus lower costs for the bank. Proactive service management that includes ongoing business analytics of all service tickets enables the implementation of preventive measures to avoid system downtimes and thus achieve higher availability. In addition, Wincor Nixdorf assumes the Single-Point-of-Contact (SPOC) responsibility for Incident and Service Management for all 3rd Party Service Providers to manage the Bank’s Self-Service network and eco-system. Having a SPOC for end-to-end service delivery and performance management ensures a high degree of Service-Level transparency for the bank.
For the bank’s cash management activities, Wincor Nixdorf will be managing the Cash Forecasting, Optimization and Reconciliation for all Wincor’s and non-Wincor’s SST. It includes close collaboration with the Bank and CIT services, thus ensuring high Cash Availability and reduced cash operation cost.