Jack Henry & Associates, Inc. (NASDAQ:JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry.
Its ProfitStars® division announced today the availability of Alogent® Interactive Capture™. The web-based payments platform gives Tier 1 financial institutions the flexibility to support a wide variety of branch and self-service deployment scenarios, reducing barriers to future enhancements and modifications. It also consolidates business rules for traditionally siloed image capture points.
Alogent Interactive Capture supports existing (and future) branch teller stations, universal associate applications, tablets, self-service kiosks, and regional processing centers. Its architecture enables Tier 1 financial institutions to provide customers with a unified banking experience regardless of the channel they choose. The platform manages customer sessions based on each user, rather than the workstation, enabling transactions to be shared, paused and/or continued at any point of contact.
Russ Bernthal, president of ProfitStars, explained, “This is the next evolutionary step in branch capture. We’re not trying to reinvent the wheel; rather, we have designed an engine with the necessary infrastructure and flexibility that meet our industry’s evolving demands. There are many opinions about what the future of the branch and self-service banking will require; Alogent Interactive Capture positions Tier 1 financial institutions to power their vision of the branch of the future and make easy adjustments for years to come.”
The core architecture of Alogent Interactive Capture enables Tier 1 financial institutions to make enterprise-wide enhancements in weeks, rather than years. Its centralized infrastructure supports new points of contact and self-service solutions without the need for additional rules or training. This consolidated format improves reporting, duplicate detection, fraud detection, risk mitigation, and integration capabilities while reducing the overall workstation footprint. Alogent Interactive Capture can also be configured to run in concert with out-of-the-branch systems such as ATM and kiosk solutions.