China Merchants Bank centralises ATM management with NCR

Specially designed for the China market, NCR Dynamic eLock management solution restricts the access to an ATM’s safe boxes to only authorized users with an IC (integrated chip) smart key and a one-time password. The software solution will help the bank improve the related risks, efficiency and costs issues brought by traditional manual ATM locks during cash replenishment and while conducting service maintenance.

Although all ATMs of CMB are non-NCR branded, NCR Dynamic eLock Management Solution is multi-vendor compliant, which can support various safe standards and different types of locks. The solution can easily connect with the bank’s cash management system and monitoring system for easy upgrade and development. NCR will customize development and implementation of the solution. It is expected the solution will be live nationwide by the end of this year.

“With NCR’s deployment track record in Dynamic eLock management projects, we are excited in gaining the recognition from China Merchants Bank by working with us for the first time. We will ensure the smooth implementation of the system to achieve a higher level of security for the bank’s ATM and cash,” said Gary Miao, president of NCR Greater China for Financial Services. “The benefits brought by Dynamic eLock Management solution are able to meet the compliance needs for mitigating the risks of centralized management, and we believe that it will gradually replace the traditional manual ATM lock and password management mode.”

In the past, CMB used to deploy mechanical password locks where each lock was required to pair up with a mechanical key and password. The manual dissemination and management of the keys and passwords has generated high operational costs during cash replenishment and carrying out service maintenance at the ATMs. In addition, risks and costs were involved at the time of password change and key storage.

NCR Dynamic eLock Management Solution effectively eliminates the three core security issues of centralized ATM management which include risk defense, work efficiency and inspection. Electronic smart keys embedded with IC cannot be read without authorization, which can eliminate the risk of key replication. In addition, it is no longer necessary to change safe box lock password regularly, which will relieve a significant amount of work for bank staff. In the event of staff shift change, the bank only needs to change the setting on the system without having to go onsite and reset the password of a particular ATM maintained by that staff. The solution will also generate a comprehensive journal and analysis report, offering bank management a transparent view of the process, as well as an immediate understanding of the entire system’s operation.