Mobius Management Systems, Inc. (Nasdaq: MOBI), the leading provider of software for total content management (TCM), today announced that Los Angeles-based Farmers Insurance Group, the nation's third-largest provider of personal lines property and casualty insurance, has implemented ViewDirect TCM as a strategic solution for delivering diverse information to employees and independent Farmers agents nationwide.
ViewDirect TCM is a comprehensive, integrated software suite for a wide range of content and records management requirements. At its heart is the ability to capture, integrate, transform and Web-enable content in multiple formats from multiple sources. The Farmers companies' implementation delivers sales, loss, accounting and billing information to 15,000 agents via the Farmers Agency Dashboard, an "e-agent platform" that provides intranet access to auto, fire, life and commercial systems. Nine thousand employees across the United States also have access to the data via an employee portal. The system is currently averaging approximately 80,000 accesses per day with 150,000 accesses per day projected by the end of the year.
"One of our most important goals is to leverage the Web and get information out more quickly," said Riko Metzroth, vice president, e-Business, at Farmers. "Previously, we printed and mailed more than 3,000 monthly and quarterly reports. Now, our agents have immediate notification and access when information is available. ViewDirect TCM helps make us more responsive to customers and more nimble in making decisions. This software will also save us an estimated $600,000 a year in the costs of paper, printing and postage-savings that we can use to make our systems and customer relationships stronger."
Farmers identified a long list of ViewDirect TCM features that are important in accelerating acceptance of paperless, on-line reports, and improving employee and agent productivity. Among them are: integration with the familiar Farmers portal environment; easily customized navigation to suit each user's requirements; a two-year archive with powerful search facilities to make research and problem resolution fast and efficient; the ability to view reports on screen in the same format as the printed version; and the ability to save reports in any format, including spreadsheets for easy analysis.
"We did our homework in selecting a vendor for this important project," Metzroth continued. "We chose Mobius because the functionality of ViewDirect TCM was clearly superior to other products we looked at. We were aware of Mobius's position as an industry leader, as evidenced by consistently high ratings in the Gartner Magic Quadrant, but after a thorough competitive evaluation, it was the technology and the responsiveness of the Mobius staff that won the day. ViewDirect TCM meets our current requirements and has the flexibility and depth to support our future needs."
"We are very pleased to have been selected as a strategic partner by the Farmers group," said Neil Weiss, director, insurance solutions, at Mobius. "The Farmers group joins many of the nation's largest insurance carriers in using ViewDirect TCM as the backbone for Web-based information delivery to employees, partners and customers. The software's flexibility and functionality will enable a broad range of applications, serving the Farmers group as a strategic platform for years to come. We look forward to working with Farmers companies as our technology continues to evolve and as their growth fuels the need for new applications."