Russia's Alfa Bank opts for Diebold for post M&A ATM integration

Source: Diebold

Addressing an influx of new automated teller machines (ATMs) added to Alfa-Bank's fleet via acquisition, Diebold, Incorporated (DBD) will deliver software and services to support the operation and uptime of the Russia bank's newly expanded self-service network.

Recently, Alfa-Bank concluded an agreement to acquire certain assets of Master Bank, including its ATMs. Alfa-Bank is now in the process of incorporating many of these newly acquired ATMs into its multi-vendor fleet. Diebold will assist with this implementation process by integrating its Agilis® ATM software platform into Alfa-Bank's network, as well as delivering a variety of managed services.

"We needed a powerful software solution that would make it possible to speed up the work of our growing network as soon as possible, to integrate and launch a new fleet of ATMs to provide the convenience of continuous self-service banking to our customers," said Maksim Dareshin, head of Self-Service Systems Development for Alfa -Bank. "Diebold's Agilis® software platform was the most suitable solution for interfacing with our services and ensuring operability of our self-service network."

Diebold's Agilis software is a multi-channel, multi-vendor platform designed to raise the overall efficiency of Alfa-Bank's self-service channel. Agilis will enable the bank's ATMs to operate to their full potential by serving as the foundation for a powerful integrated suite of business-oriented products, tools and ATM services.

To enhance the uptime of Alfa-Bank's fleet, Diebold will deliver first- and second-line maintenance services for a minimum of 800 ATMs. Diebold Russia experts will supervise the Diebold ATM network and work to achieve maximum uptime.

"We're delivering efficient service, as well as best-in-class software, to help Alfa-Bank continue to grow its service offerings and customer base," said Jurgen Schultz, Diebold country manager, Russia and Commonwealth of Independent States (CIS).

"Partnering with an institution of the caliber of Alfa-Bank demonstrates our ability to meet the diverse needs of the largest financial institutions in the world."

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