In order to better serve customers working night shifts in the oil, medical and other businesses of West Texas and the Texas panhandle, FirstCapital Bank of Texas now offers live teller service 24 hours a day, five days a week and will soon expand that to 24 x 7 service.
With interactive video software from NCR Corporation (NCR), the global leader in consumer transaction technology, FirstCapital customers can bank with a live video teller and conduct up to 95 percent of typical teller transactions - beyond what can be done at an ATM.
With NCR APTRA™ Interactive Teller, a live teller takes remote control of the device while on video chat over its screen. FirstCapital's interactive tellers work out of the Lubbock, Texas branch and can support customers at any of the bank's 10 Interactive Teller kiosks. The latest Interactive Teller unit went live March 19, as part of the bank's new branch opening in Amarillo.
"FirstCapital Bank is committed to bringing customers an array of quality financial products with personalized service that no other bank in The Panhandle and West Texas can offer," said Brad Burgess, CEO, FirstCapital Bank of Texas. "For more than 15 years, we have been providing customers with a complete package of banking products and services with a personal smile and handshake by hometown, friendly people. Soon, we will be leveraging new NCR technology to be able to deliver our signature personalized banking by hometown friendly people 24 hours per day, seven days per week."
FirstCapital worked hand-in-hand with NCR and FTSI. FTSI is one of NCR's largest financial services solutions partners, serving Texas, California and the Pacific Northwest since 1998. FirstCapital's Interactive Teller units are available both in lobbies and drive-thru banking.
"We're proud of FirstCapital's investment in APTRA Interactive Teller technology," said Susan Napier, President/CEO of FTSI. "Their new enhanced and expanded service options will differentiate them as a service leader in their community, while lowering long-term operating costs which will positively impact their profitability."
"FirstCapital is a terrific example of how Interactive Teller is helping transform customer service in local communities," said Jed Taylor, general manager, NCR Interactive Services. "The people in West Texas and the panhandle need more than traditional banker's hours, and FirstCapital is using the efficiency and convenience of technology to deliver banking service when and where their customers need it."